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BlackZzzverrR [31]
3 years ago
13

The overall process of building and maintaining profitable customer relationships by delivering superior customer value and sati

sfaction is referred to as ________.
Business
1 answer:
Yanka [14]3 years ago
4 0

Answer:

customer relationship management

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How will eat my ball
nikklg [1K]
Ayoo what is u talkin bout Bruh
3 0
3 years ago
Merton's Toothpaste has been the leader of dental care products for about 40 years. However, this company relied too long on its
Crank

Answer:

c) Core Rigidity

Explanation:

Core rigidity is the just like the opposite of a company's competency. Core Rigidity is caused by over reliance on success. As a firm relaxes on it's advantages or present success without looking for ways to improve, it's competitors are out there looking for ways to get better thereby having a greater competitive advantage.

For example here, Merton's toothpaste case here is of core rigidity because they rested on their competency for too long without sourcing for ways to improve while other personal hygiene companies improved and gained a great competitive advantage over Merton's Toothpaste.

7 0
3 years ago
Read 2 more answers
Tom knows that the title insurance company made a mistake on his property title. Because of their mistake, his neighbor now has
kow [346]

Answer:

risk aversion.

Explanation:

Have you ever heard "A bird in the hand is worth two in the bush"?

It relates to safe investments or activities that yield known returns, instead of simply trying to go after more birds that you might or might not catch.

Tom knows that he can sue the title company and earn a lot of money, but he also knows that he might lose the case and instead of getting some money will have to spend a lot of his money in legal fees. Since he dislikes the risk of losing both the suit and his own money, he decided to accept the company's settlement.  

3 0
3 years ago
Assume Uber planned to cut losses by 40 percent by withdrawing from countries like China and Singapore. A year has now passed si
yKpoI14uk [10]

Answer: The correct answer is "d. control the direction".

Explanation: Uber need to control the direction because:

a. make the plan  - The plan has already been drawn up, is to withdraw from China and Singapore.

b. make the goal  - The objective was not met because, despite having executed the plan, there are still losses.

c. define objectives  - The objectives have already been defined and is to reduce losses.

d. control the direction  - The executed plan is not fulfilling the objectives therefore it is necessary to control the direction of it.

e. carry out the plan - The plan has already been carried out, a year has passed and there are still losses.

6 0
3 years ago
Read 2 more answers
Critical analysis Q16 Suppose that the Federal Reserve purchases a bond for $100,000 from Reggie Rich, who deposits the proceeds
kkurt [141]

Answer:

Explanation:

• Initially, As a result of the bond purchase, money supply will increase by $100000.

The reason for the increase in money supply by $100000 is because the federal reserve bought bond of $100000 from Riggie Rich. This is an expansionary policy which will lead to more money in supply.

• As a result of Rich's deposits, the bank will able to give $90000 more in additional loans.

The increase in the additional loans will be calculated by removing the reserve required ratio from the deposit.

= $100000 - (10% × $100000)

= $100000 - $10000

= $90000

• As a result of the purchase by the Federal reserve, the maximum increase in quantity of checkable deposits which could result throughtout the entire banking system will be $1000000.

The increase in checkable deposits will be the change in reserve multiplied by 1/RRR. This will be:

= $100000 x 1/10%

= $100000 × 1/0.1

= $100000 x 10

= $1000000

3 0
3 years ago
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