Question

You are a trainee sales manager with a retailing firm. Visit professional websites and discussion forums to find out how managers resolve problems related to transactions including cash, checks, debit cards, credit cards, discounts, layaway, Cash on Delivery, returns, gift certificates, and automatic fee withdrawals. You may also want to meet up with and talk to a store professional during their break times and seek input in person. Also, explain the technique to make change in counter transactions correctly.

Answer 1

Managers resolve transaction-related issues including cash, checks, debit cards, credit cards, discounts, deposits, cash on delivery, returns, gift cards and automatic fee withdrawals based on company policy.

Importance of company policy for decision making

The organizational policy must be shared with all employees in a clear and objective way, in order to be a guide for behavior in the organization.

It will include the norms and rules to be followed in each organizational situation.

Considering Starbucks as the company of our research, through its website we can see that there is a guide with the terms and conditions for using the Starbucks card.

Therefore, each rule must be clearly exposed to stakeholders, and each issue related to financial transactions exposed in pre-established legal documents, in order to be a protection for the organization and for the clients.

Find out more information about financial transactions here:

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