Something isn't in the right order, because the paragraph isn't well organized I don't know where the answer choices are supposed to be located.
Well there is best friends,close friends, good friends, bad friends, weird friends, cool friends, mean friends and so on and so forth. But there is the friend that is closer than you own family, that's the best one. But i don't know what you are looking for. ._.
c. control emotions, listen, understand goals, focus on problem, agree on a solution d. explain your position, give reasons, focus on problem, decide on a situation