Question

Major developments in transportation and city infrastructure have influenced the growth and development of the lodging industry. Think of how the food service industry has changed in the last few decades. What further changes do you think may occur in the hospitality industry 20–50 years from now? What might the restaurants of the future look like? In what major ways might dining out change in the next few decades? What technologies might support these changes?

Answer 1

Over the past 20 years, many facets of the hotel industry have shifted to adapt to new technology and changing consumer behavior, which have in turn changed how hoteliers conduct business.

“The lodging industry has changed in several key areas over the past decades and many of these changes have helped hoteliers to enhance their products, attract more guests and create opportunities for expansion,” said Chip Rogers, president and CEO of the Asian American Hotel Owners Association.

However, those changes have also had an impact on the bottom line, which Rogers said has become more difficult to attain and has diminished over time.