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fgiga [73]
3 years ago
5

Select all that apply Identify the true statements about service encounters or moments of truth in service industries. (Check al

l that apply.) Multiple select question. A mixture of positive and negative interactions ensures customers of an industry's quality. Only the last encounter between a customer and a service firm is critical in determining the customer's satisfaction. Each encounter of customers with service firms contributes to their overall satisfaction. The most realistic impression of service takes place. Customers get an overview of an organization's service quality.
Business
1 answer:
erastovalidia [21]3 years ago
6 0

The true statements about service encounters in services industries are:

  • A mixture of positive and negative interactions makes customers unsure of an industry's quality.
  • Each encounter of customers with service firms contributes to their overall satisfaction.

<h3>What is service encounter in a service industry?</h3>

The term "service encounter" refers to a consumer's direct connection with a service provider, which includes face-to-face interaction that is related to a primary service offering.

  • Service encounters were viewed as a dyadic process of client interactions.
  • Service encounters are essential because they may have a significant impact on customer satisfaction.

From the information given:

The true statements about service encounters in services industries are:

  • A mixture of positive and negative interactions makes customers unsure of an industry's quality.
  • Each encounter of customers with service firms contributes to their overall satisfaction.


Learn more about service encounters here:

brainly.com/question/26313265

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Answer:

$-9.48

Explanation:

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NPV can be calculated using a financial calculator  

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Straight line depreciation expense = (Cost of asset - Salvage value) / useful life

(400 - 0) / 5 = 80

(200 - 90- 80) x (1 - 0.32)  + 80 = $100.40

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Cash flow each year from year 1 to 5 = $100.40

I = 9%

NPV = $-9.48

To find the NPV using a financial calculator:

1. Input the cash flow values by pressing the CF button. After inputting the value, press enter and the arrow facing a downward direction.

2. after inputting all the cash flows, press the NPV button, input the value for I, press enter and the arrow facing a downward direction.  

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4 0
3 years ago
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Answer:

<u>iii and iv are correct!</u>

Explanation:

Frictional unemployment happens in a stabilized economy. This occurs when workers quit their job for some reason, and also when new workers enter jobs. This is the situation that occurs in options iii and iv. In alternative i there is an example of cyclical unemployment caused by changes in the economy. In alternative ii there is an example of structural unemployment, which is unemployment due to longer lasting factors such as government policies.

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Answer:

D. The cost from the loss of customer goodwill.

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This type of shortage cost can be objectified further in marketing costs that were spent to get the customer at the store front in the first place which have been in vain.

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Hope that helps.

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Ok, I'm going to tell you how to calculate it and the answer.
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4 years ago
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