He is saying to not judge a person before knowing them properly. To understand the perpectives of people that face things like discrimination and not to have bad opinions on them.
I don't know exactly what you are looking for but maybe this could help: The dog was golden like the sun. It really liked to run. It had long fur but was as small as a mouse. Teeth the size of pins grew in its mouth.
To actually make sure they are doing anything, and that they see that they are making progress
Privacy
quietness
those two seem accurate imo
