Answer:
periodical databases
Explanation:
Among the various databases you can now access in a library, the periodical databases contains the text and other information about articles published in magazines, journal and newspapers.
This database allows you for example to easily search for all articles written about a specific event or person, and it will return you the list of articles you can then read from a single spot, no matter where or when the article was written.
A device, usually external to a computer that is plugged into a computer's communication port or is connected wirelessly. Common peripherals are keyboards, mice, monitors, speakers, and printers
When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
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