1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Ivan
3 years ago
7

Universal Containers has two customer service contact centres and each focuses on a specific product line. Each contact centre h

as a varying call volume, contributing to a high operational cost for the company. Universal Containers wants to optimize the cost without compromising customer satisfaction.; What can a consultant recommend to accomplish these objectives?
A. Prioritize customer calls based on their SLA
B. Cross-train agents on both product lines
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Computers and Technology
1 answer:
allsm [11]3 years ago
7 0

Answer:

B. Cross-train agents on both product lines

D. Implement a customer self-service portal

Explanation:

Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.

So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.

Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.

You might be interested in
Which commas is used to combine two or more cells together into one cell
AURORKA [14]
The command is Merge & Center
This command could be easily found in the toolbar of your excel.
If you execute this command in two different cells, those cells will be merged into one larger cell and the content in that cells will be placed exactly in the middle of the combined cell (measures according to combined cells' length)
5 0
3 years ago
Match the order in which you should develop a plan:
Advocard [28]

Develop

Present

Approve

Brainliiest please?

4 0
3 years ago
comparing the cost of care provided to medicare beneficiaries assigned to primary care nurse practitioners and physicians
Aleks [24]

"Comparing the cost of care provided to Medicare beneficiaries assigned to primary care nurse practitioners and physicians" is a study that

<h3>What is the cost of Medicare according to the above study?</h3>

The study shows that after controlling for demographics, geography, comorbidities, and proclivity to visit an NP, Medicare evaluation and management payments for patients allocated to an NP were $207, or 29%, less than PCMD assigned beneficiaries.

The similar tendency was seen for inpatient and total office visit payment amounts, with NP-assigned beneficiaries receiving 11 and 18 percent less, respectively. The work component of relative value units yields similar results.

Learn more about Medicare:
brainly.com/question/1960701
#SPJ4

8 0
1 year ago
Which of the following sets of data would be presented best in a histogram.
anastassius [24]
I do not believe you answer is right. I believe it would be B the average montly sales for the big toy company. Only documenting the last month is not enough information to make a histogram, and a histogram asks for information based on one subject not multiple subjects. Asking for the number of each type of candy sold last month would make a normal graph comparing the difference in how much each candy sold, so your answer should be B.
3 0
3 years ago
What is stored in alpha after the following code executes?
Andreas93 [3]

Answer:

3. alpha = {1, 5, 6, 7, 5}

Explanation:

Initially, we have that:

alpha[0] = 1;

alpha[1] = 2;

alpha[2] = 3;

alpha[3] = 4;

alpha[4] = 5;

For j higher than 2, we have that:

alpha[j - 1] = alpha[j] + 2;

So

j = 3

a[2] = alpha[3]+2 = 4 + 2 = 6;

j = 4

a[3] = alpha[4]+2 = 5+2 = 7;

The correct answer is:

3. alpha = {1, 5, 6, 7, 5}

6 0
3 years ago
Other questions:
  • When you're working with a word processing document and you press the del key, what happens?
    6·2 answers
  • ________ is used by text recognition software to convert typed, printed, or handwritten text into the computer-based characters
    15·1 answer
  • Websites whose URL’s contain tildes (~) are usually published by the government. TRUE or FALSE.
    8·2 answers
  • Read the following example cover letter: To Ms. March: I was excited to see your opening for a customer support specialist with
    13·1 answer
  • Consists of a variety of circuitry and components that are packaged together and connected directly to the motherboard. it perfo
    5·1 answer
  • How is the bootstrap program started?
    6·2 answers
  • What are the significances of blogs?
    7·2 answers
  • Can someone please help me...pls.. how do u delete an account on this app(brainly)..pls help fast​
    7·2 answers
  • Match the TCP/IP Layer to a problem that can happen there.
    8·1 answer
  • The disk you inserted was not readable by this computer
    11·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!