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Ivan
3 years ago
7

Universal Containers has two customer service contact centres and each focuses on a specific product line. Each contact centre h

as a varying call volume, contributing to a high operational cost for the company. Universal Containers wants to optimize the cost without compromising customer satisfaction.; What can a consultant recommend to accomplish these objectives?
A. Prioritize customer calls based on their SLA
B. Cross-train agents on both product lines
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Computers and Technology
1 answer:
allsm [11]3 years ago
7 0

Answer:

B. Cross-train agents on both product lines

D. Implement a customer self-service portal

Explanation:

Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.

So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.

Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.

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Define a function calc_pyramid_volume with parameters base_length, base_width, and pyramid_height, that returns the volume of a
Sever21 [200]

The missing segment of the code illustrates the use of functions.

Functions are also referred to as <em>procedures or methods</em>; they are set of instructions that act as one.

The code segment that complete the code in the question is as follows:

<em>def calc_pyramid_volume(length, width, height): </em>

<em>    baseArea = length * width </em>

<em>    Volume = baseArea * height * 1/3 </em>

<em>    return Volume</em>

<em />

<em />

The first line of the code segment declares the function itself

<em>def calc_pyramid_volume(length, width, height):</em>

Then, the base area of the pyramid is calculated

<em>    baseArea = length * width</em>

Then, the volume of the pyramid is calculated

<em>    Volume = baseArea * height * 1/3</em>

Lastly, the volume is returned to the main method

<em>    return Volume</em>

So, the complete code (without comments) is:

<em>def calc_pyramid_volume(length, width, height): </em>

<em>    baseArea = length * width </em>

<em>    Volume = baseArea * height * 1/3 </em>

<em>    return Volume </em>

<em>     </em>

<em>length = float(input()) </em>

<em>width = float(input()) </em>

<em>height = float(input()) </em>

<em>print('Volume for', length, width, height, "is:", calc_pyramid_volume(length, width, height))</em>

<em />

See attachment for the sample run

Read more about functions at:

brainly.com/question/17225124

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Insecurely attached infants who are left my their mothers in an unfamiliar setting often will Hold fast in their mothers in their return.

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<u>Explanation:</u>

It is in the conscience of the infants to have the company of their parents no matter the place or time and do not generally like to be left alone. Moreover, the questions says, insecurely attached infants which further add up to this behavior.

The infant would not explore the surroundings due to lack of confidence in an unfamiliar setting. They would rather be uncomfortable and most probably weep the time until their mother arrives and hold fast on to them on their return.  

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