1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Ivan
3 years ago
7

Universal Containers has two customer service contact centres and each focuses on a specific product line. Each contact centre h

as a varying call volume, contributing to a high operational cost for the company. Universal Containers wants to optimize the cost without compromising customer satisfaction.; What can a consultant recommend to accomplish these objectives?
A. Prioritize customer calls based on their SLA
B. Cross-train agents on both product lines
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Computers and Technology
1 answer:
allsm [11]3 years ago
7 0

Answer:

B. Cross-train agents on both product lines

D. Implement a customer self-service portal

Explanation:

Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.

So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.

Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.

You might be interested in
4. What is the connection between productivity and Microsoft Office/ Office 365?
ikadub [295]
Microsoft 365 plans for home and personal include the robust Office desktop apps that you're familiar with, like Word, PowerPoint, and Excel. ... Office 2019 is sold as a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer.

Hope this helps :)
3 0
2 years ago
Peter works on a huge database of numerical figures in a worksheet ranging from cell A1 to cell I50. He has to print the workshe
bekas [8.4K]

Answer:

Landscape or vertical page orientation

Explanation:

In landscape  he can mange the number of cell that are required to print on A4 page size.

On landscape orientation of the page we can add more columns of the sheet. That is the reason, we should choose landscape or horizontal page orientation to adjust all columns on the single page.

8 0
3 years ago
Read 2 more answers
Design and write a class that implements an ordered list type using a linked list, and a program that exercises and tests the cl
-Dominant- [34]

Answer:

A

Explanation:

7 0
3 years ago
PLS HELP ASAP- Select the correct text in the passage.
SCORPION-xisa [38]

Answer:

reread the text

Explanation:

I do it it helps

5 0
2 years ago
Read 2 more answers
A notebook computer usually is more expensive than a desktop computer with the same capabilities because it ____.
KonstantinChe [14]
Because it is more portable.
6 0
3 years ago
Other questions:
  • Which of the following is the BEST example of a strong password. Question 8 options: brian12kate5 chEwbAccAp!zza w3st! 123abccba
    10·2 answers
  • The color band that represents tolerance on a resistor is the?
    11·1 answer
  • Define a function below, sum_numeric_vals, which takes a single dictionary as a parameter. The dictionary has only strings for k
    12·1 answer
  • Given coins of denominations (value) 1 = v1 < v2< … < vn, we wish to make change for an amount A using as few coins as
    11·1 answer
  • "A ____ is a collection of hardware and other devices that are connected together so that users can share hardware, software, an
    5·1 answer
  • -Convert the 1's complement 10111010 to decimal
    15·2 answers
  • _________________ ___________________ is an encrypted code that a person, website, or organization attaches to an electronic mes
    9·1 answer
  • _____ involves storing data and running applications outside the company’s firewall. answer grid computing parallel computing cl
    11·1 answer
  • Combining two or more cells to make one is called​
    8·1 answer
  • Jonathan is in the process of creating a photo of a fluttering flag with cars moving around in the background. He wants the flag
    13·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!