When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
steve is happy today but he wasn't yesterday
Python, Unity 3D, C++Notepad
Since Greg wants to become an advertising and promotions manager, he needs to at least gain a (B) bachelor’s degree level of education, since generally, this educational background is expected from individuals who wishes to work in an entry-level position in the field of advertising.
One of the skills that he also needs to develop is (C) communication skills, because he would have to be able to communicate in both written and spoken to develop the advertisements according to the client’s desires.
