Complete Question:
Which of the following is most likely a true statement about services?
Group of answer choices
A) Services can be stored for later sale or use.
B) Service quality is not dependent on the provider.
C) Services can be easily separated from their providers.
D) A service is intangible before it is purchased.
E) Demand fluctuation has little to no impact on service providers.
Answer:
D) A service is intangible before it is purchased.
Explanation:
Services can be defined as a business transaction that is typically characterized by the fact that, no physical (tangible) goods is being transferred from the seller to the end user (customer).
Hence, the most likely true statement about services is that, a service is intangible before it is purchased.
A service is considered to be intangible because they can not be physically touched rather they are values added to the customer by the service provider.
Some examples of services are insurance, travel, consulting, freight forwarding, hospitality, investment banking, repair, rental, utility, financial and legal services.
