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oksian1 [2.3K]
2 years ago
5

Phone Center Scenario The Technix Computer Corporation recently finished construction of a customer service phone center in New

Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked technical knowledge because none of them asked questions or offered answers. Which of the following would be the best way for Hank to handle the situation?
A. Host a traditional American barbeque so the American and Indian employees can get acquainted.
B. Remind the American employees that the Indians may be showing respect by remaining silent.
C. Order the Indian employees to interact more during the session.
D. Ignore the complaints of the American employees and continue the training sessions as planned.
Business
1 answer:
Bas_tet [7]2 years ago
4 0

The best way that Hank would handle this situation would be to Remind the American employees that the Indians may be showing respect by remaining silent.

<h3>Why the Indians may be silent</h3>

The reason for this silence could be due to the fact that the people are from a region where the society frowns at talking back to authority.

Understanding these people's culture would make the Michigan's understand why the people are that way.

Read more on culture here:brainly.com/question/514395

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What type of debt has the highest consumer debt balance?.
Zinaida [17]

The student loan debt has the highest consumer debt balance.

Below is an explanation about student loan debt.

<h3>What is Student Loan debt</h3>

Student debt is a type of debt that is owed by a current student, a formerly withdrawn student or graduated student to a lending institution, or to a financial institution

This type of loan has the highest consumer debt balance.

Lean more about types of debt at brainly.com/question/2754850

4 0
2 years ago
Marilyn Simms died with a $200,000 life insurance policy. Her husband, Jack, was the primary beneficiary and their children, Mim
loris [4]

Answer:

a) $200,000 to Jack

Explanation:

Data provided in the question  

Life insurance policy amount of Marilyn Simms  = $200,000

The primary beneficiary = Jack

The contingent beneficiaries = Their children

Now, the distribution of the policy could be taken by only Jack as he is her husband plus he is also a primary benefit of her life insurance policy,

So, the whole amount i.e $200,000 is distributed to Jack

8 0
3 years ago
A new operating system for an existing machine is expected to cost $565,000 and have a useful life of six years. The system yiel
Inessa [10]

Answer:

The net present value of each potential investment:

                         Machine A        Machine B

NPV                   $167,675             $2,267

Explanation:

a) Data and Calculations:

                                                         Machine A        Machine B

Cost of machine                              $565,000         $410,000

Incremental after-tax income            165,000             75,000

Salvage value                                      25,000             26,000

Estimated useful life                           6 years             8 years

Required rate of return                      10%                   10%

Annuity factor                                     4.355                5.335

PV factor                                             0.564                0.467

PV of incremental after-tax income $718,575         $400,125

                                                ($165,000*4.355)   ($75,000*5.335)

PV of salvage value                            $14,100             $12,142

Total PV of income                         $732,675          $412,267

NPV                                                  $167,675             $2,267

= Total PV of income minus PV of initial investment cost

7 0
2 years ago
You work as a salesperson for a chemical manufacturer, which keeps you very busy. Your customers are photographers who use your
ELEN [110]
I think the answer is B
7 0
2 years ago
As the production planner for Xiangling Hu Products, Inc., you have been given a bill of material for a bracket that is made up
Klio2033 [76]
<h3>Explanation:</h3><h3>Part (a):</h3>

Solved part is attached as an image.

<h3>Part (b):</h3>

Let us first determine the amount required of each item to produce 1 bracket.

From the attached diagram, we can see that to manufacture 1 bracket, quantity of each item needed is,

Base = 1

Spring = 2

Clamp = 1 + 4 = 5

Housing = 2

Handle = (1 * 1) + (4 * 1) = 5

Casting = (1 * 1) + (4 * 1) = 5

Bearing = 2 * 2 = 4

Shaft = 2 * 1 = 2

Hence, for 50 Brackets, quantity of each item required will be,

Base = 1 * 50 = 50

Spring = 2 * 50 = 100

Clamp = 5 * 50 = 250

Housing = 2 * 50 = 100

Handle = 5 * 50 = 250

Casting = 5  * 50 = 250

Bearing = 4 * 50 = 200

Shaft = 2 * 50 = 100

<em>NOTE: The above quantities give exclusive quantities required for each item. In actual practice, we won't have to purchase base, clamp & housing separately as the will be assembled from their components which are already procured.</em>

<h3>Part (c):</h3>

As 25 bases are already in stock, parts for them will not be needed. I will refer the quantities subtracted due to this by indicating (B). Similarly, quantities subtracted due to clamps will be indicated as (C).

Base = 50 - 25 = 25

Spring = 50

Clamp = 250 - 100 - 25(B) = 125

Housing = 100 - (2*25)(B) = 50

Handle = 1 * 125 = 125

Casting = 1 * 125 = 125

Bearing = 2 * 50 = 100

Shaft = 1 * 50 = 50

6 0
3 years ago
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