Question

Mrs. Olsen calls complaining about the care that she has received and the fact that you, the medical assistant, will not give her the results of her laboratory tests or tell her what the physician thinks is wrong with her. How do you handle this call, and why is it important for the physician to know about the complaint?

Answer 1

It is important for the physician to know about the complaint because it is the right of the client (Mrs. Olsen) to know the outcome of her medical diagnosis performed by physician.

The legal rights of a patient or client

The legal rights of a patient in the hospital should be maintained and respected by the medical personnel. These can make a medical personnel liable if they don't acknowledge them.

Some of the legal rights of a client/ patient in the hospital include:

• A patient has the right to know the outcome of their medical diagnosis.

• A patient has the right to respectful care given by competent workers.

• A patient has the right to know the names and the jobs of his or her caregivers.

• A patient has the right to privacy with respect to his or her medical condition.

• A patient's care and treatment will be discussed only with those who need to know.

Therefore the medical assistant should call the attention of the physician in charge of Mrs. Olsen so that the physician can explain the outcome of her medical diagnosis to her.

Learn more about patient care here:

brainly.com/question/25912875