The answer that fills the blank is <span>Emotional Dissonance.
Emotional dissonance is a king of organizational behavior whereby e</span>mployees, in order to conform to display rules, <span>have to express one emotion in their place of work or line of duty, although they are experiencing another emotion entirely.</span>
Well the farthest southeast state in the US (I'm assuming that's what you're talking about) is Florida, which has two neighbors: Alabama and Georgia
