Answer:
D. Tylenol offered full disclosure of the problem to the press, recalled its products nationwide, and set up emergency phone lines to take calls from consumers and health care providers.
Explanation:
The incident of 1982 involving Tylenol poisoning is cited as an example of the correct way to handle public relations during a crisis because the company was sincere and truthful in their statements, identified and addressed the affected parties, monitored the situation by establishing a phone line and they reviewed and learnt from the situation. They were able to implement the appropriate public relations approach to dealing with crisis.
Not all business practices are ethical, they also are unfair with their exchanges between smaller and larger economies.
Answer:
Greeting approach
Explanation:
Lee's initial method of approach is the <u>greeting approach</u>. Greeting approach is a method of approach which involves greeting the customer in a friendly way, it should be said with a genuine smile. The aim of the greeting approach is to make the customer feel comfortable and welcome so that he/she can open up on what he/she wants. The greeting approach is an effective conversation opener.
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