In this situation there many skills that a person is capable to develop.
Self-confidence
Self-knowledge
Initiative
Competitiveness
Empathy
Self-confidence and Self-knowledge these skills are important for you to take risks and have security, they are great for entrepreneurship, aiming to be a leader and entrepreneur. To do this, get out of your comfort zone and start getting a broader view of how far you can go; mark your goals on paper, circle those you've already achieved, and always determine new ones; run away from very protective people and superiors who do not delegate tasks, limiting their ability; To improve your self-awareness, try to see how people around you see you or look for a subject matter expert, such as a therapist, to improve your personal abilities.
Initiative serves to turn good ideas into practice. It is acting with speed and innovation. To leverage this ability: Offer help in solving difficult and unpredictable situations; If you tend to avoid risks, consider past mistakes as new opportunities for learning. develop activities that are related to the initiative such as delegating tasks, cost-benefit analysis; clarify your priorities to put them into practice.
Competitiveness is to have clear goals, don't settle for reaching the common goal. Worrying about doing a great job, going beyond the goals set by your superiors, having a tendency to innovate and enjoying things you couldn't before. All of these factors refer to sound competitiveness, a step to success. This skill is closely linked to your emotions and personal motivations.
Empathy is the key skill, especially for those who deal directly with customer service and service professionals, as it is up to these professionals to empathetically identify what their customers really need. In fact, empathy develops with practice, first consciously (taking notes of what the other says, listening to doubts and needs) and then converting it into a daily habit.
