Question

Fidelity investments is one of the largest mutual fund and brokerage services providers worldwide. it has various offices in cities across the united states. in each office customer, contact personnel have a well-groomed, professional appearance. the inside of the office is clean and attractive. these visible cues are an attempt to deal with the problem of _______ common to service organizations

Answer 1

These visible cues are an attempt to deal with the problem of trust common to service organizations. Hence, the purpose of these cues is to generate much trust from the customers.

Common Customer Service Problems

The following are the common customer service problems encountered by the customers:

1. Long time in response
2. Impatience on the part of the Customer representative to Listen to the Needs of the customer
3. Customer Transfer from one department to another
4. Rudeness on the part of Customer Service agent towards the Clients
5. Inability to offer a solution to the Customer
6. Inability of the Customer Service agent to fulfil Promises.

Therefore, these cues are in place to earn trust from the customers.

learn more about Customer Service Problems: brainly.com/question/4110146