It is considered to be important and in a way of calming down the customer as having to listen and understand them is a way of letting them know that you care about them and their current situation. This will enable them to vent on their problems and to prevent them from having to burst out in an outrage if you-- as an employee, fail to recognize your customer's needs.
Answers
XYZ Affair
Explanation:
XYZ affair was a conflict that arose between France and the United States because the French people were not happy with the fact that the U.S reached an agreement (Jay Treaty) with Britain. This event happened from 1798 to 1800. To restore peace between the nations, President John Adams sent three representatives to France.
To their dismay, they were told by French middlemen, namely, Nicholas Hubbard, Jean Hottinguer (X), Pierre Bellamy (Y), and Lucien Hauteval (Z) that before they could see the Foreign affairs minister, they had to pay a loan and bribe. John Adams made the statement above when presenting the matter to congress. He termed those middlemen XYZ.
Answer:
He led the Reign of Terror and became a dictator.
Explanation:
Robespierre encouraged the executions, mostly by guillotine, of more than 17,000 enemies of the Revolution
In what kind of government does a small group have a firm control over country
he hoped that the league of Nations would help to solve international conflicts and prevent another bloody world war like the one from which the country had just emerged—World War I.
