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Mariana [72]
2 years ago
11

A help desk can answer 120 calls per hour. The demand rate is 150 calls per hour. What are the cycle time (in minutes per call)

and utilization of the call center?
Business
1 answer:
aleksley [76]2 years ago
8 0

Cycle time is 0.5 minutes per call and utilization of the call center is 1.

<h3>Calculation</h3>

Flow rate = Min(demand, capacity)

                = Min(150, 120)

                = 120 calls per hour.

Cycle time = 1/Flow rate

                  = 1/120 hour per call

                  = 1/120 × 60 (minutes/hour)

                  = 0.5 minute per call.

Utilization = Flow rate/Capacity

                 = 120/120

                 = 1

Learn more about cycle time and utilization here:

brainly.com/question/21200696


#SPJ4

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Answer:

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Answer:

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8 0
3 years ago
Computing Number of Shares
DIA [1.3K]

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