Question

An associate tells you that you do not listen well to him or the other associates. what would you do to best improve your listening skills when speaking with an associate?

Answer 1

The first thing to do is acknowledge this concern. After that, make sure you are giving the associate all your attention. This can be demonstrated through eye contact and an open posture, with uncrossed arms, relaxed in front of you. Repeating back any concerns can also be helpful, to make sure that you understand what they are saying and not distorting the information to your understanding of the item at hand.