Answer:
B) He did not accept that he arrived late.
Explanation:
To refuse is an easy verb in the past tense and preposition. To be denied is to refuse or accept something that has been refused.
The body paragraph(s). Since it’s informative, it is CRUCIAL.
I am going with B because using a phone call, the customer can notice emotion, if you send a text or something, the person won't know if you actually mean the apologies. Hope i helped. Have a nice day.