Question

You are working with an experienced Customer Service Representative to board a busy flight on a tight timeline. You notice that your team member is not following the safety policies and procedures associated with the jet bridge operation. You want to say something, but your team member has worked here much longer than you. How would you handle this situation

Answer 1

If your team member has worked here much longer than you then the situation can be handled by calling your team attention to the dangers attached to not following the safety rules in a calm and friendly way.

Who is customer service representative?

Customer service Representative relates directly with customers, they ensure they are comfortable when they come to them by providing necessary service the customer will need and also ensure good sales.

The rep should handle the situation by pointing their attention to the danger attached to not following the safety rules in a very friendly manner and could also have a superior informed that could help guide them.

Therefore,

If your team member has worked here much longer than you then the situation can be handled by calling your team attention to the dangers attached to not following the safety rules in a calm and friendly way.

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