With reference to the communication process, the communication channel is the medium through which the message travels.
Communication channels are those mediums through which you can send a message to its intended audience. For example, phone calls, text messages, radio, video, emails, and social media are all types of communication channels.
In a company, communication channels keep information flowing efficiently. A breakdown in any channel, such as phone lines being down, could leave your employees and customers being seriously misinformed or left in the dark.
Effective communication channels can enhance the productivity as well as help in making better decisions as a team.
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