Yes, they absolutely could :)
Answer:
communication, courtesy, and credibility
Explanation:
When customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty it implies that the customer are concerned with the quality service of communication, courtesy and credibility.
Communication, courtesy and credibility are important determinant of quality service.
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The South thought that its secession from the Union would succeed because:
C. The South only had to defend itself against the North, not defeat it.
