Question

When a visitor who has an appointment arrives, you should

Answer 1

If a visitor arrives and they have an appointment, you should A. make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment.

What should you do when a visitor has an appointment?

In customer service, the visitor should be made to feel comfortable while they wait for their appointment as this is not only the right thing to do, but it gives the visitor the right impression about the company.

There are several ways to make a visitor feel comfortable such as:

• Offering them a seat in a waiting area.
• Offering refreshments such as water or a non-alcoholic beverage.
• Ensuring that reading material is available to keep the visitor company.

You should also endeavor to keep checking in on them and giving them updates about their meeting, while they wait for their appointment time to reach.

In conclusion, when a visitor with an appointment arrives, you should A.  make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment.

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