Question

1) list the mistakes that john (the help desk representative) made during the call 2) using the information provided in chapters 1 and 2, describe at least three steps you would recommend to avoid an incident like this. (if you copy anything from the book be sure to use quotation marks.) 3) what communication skills (of the 4 talked about in the course work audio) did you use for this assignment?

Answer 1

Some of the common mistakes a help desk representative makes during calls are:

• Being On Hold Too Long. ...
• Demonstrating Poor Emotional Intelligence. ...
• Only Using One Communication Channel. ...
• Missing Any of the Seven Elements of a Good Customer Interaction.
• Not Using Automation. ...
• Lack of Personalization. ...

Who is a Call Rep?

This refers to the person that is in charge of calls that is directed to a company as he answers questions and queries from customers.

Some of the common mistakes a help desk representative makes during calls are given above.

Hence, we can see that your question is incomplete, so I gave you a general overview to help you get a better understanding of the concept.

Read more about help desk representative here:

brainly.com/question/14510290

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