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3241004551 [841]
1 year ago
14

1) list the mistakes that john (the help desk representative) made during the call 2) using the information provided in chapters

1 and 2, describe at least three steps you would recommend to avoid an incident like this. (if you copy anything from the book be sure to use quotation marks.) 3) what communication skills (of the 4 talked about in the course work audio) did you use for this assignment?
English
1 answer:
kumpel [21]1 year ago
7 0

Some of the common mistakes a help desk representative makes during calls are:

  • Being On Hold Too Long. ...
  • Demonstrating Poor Emotional Intelligence. ...
  • Only Using One Communication Channel. ...
  • Missing Any of the Seven Elements of a Good Customer Interaction.
  • Not Using Automation. ...
  • Lack of Personalization. ...

<h3>Who is a Call Rep?</h3>

This refers to the person that is in charge of calls that is directed to a company as he answers questions and queries from customers.

Some of the common mistakes a help desk representative makes during calls are given above.

Hence, we can see that your question is incomplete, so I gave you a general overview to help you get a better understanding of the concept.

Read more about help desk representative here:

brainly.com/question/14510290

#SPJ1

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1. this is one of my favorite verses in shakespeare and it's necessary because by the end of the play you can see how far macbeth has fallen.... he starts out as a "good guy"... brave, noble, a good swordsman, a great leader, ironically he naturally has all of the attributes that make a good and just king 

2. macbeth is still not fully transformed (in personality at least) from good to evil and he is therefore still sorry that he has killed duncan whose blood is literally on his hands, so much that he is unwilling to go back and frame duncan's attendants for murder. lady macbeth on the other hand, who sees the prize (kingship) close at hand, is ashamed at how weak he appears and is unaffected by the blood on her hands after she finishes macbeth's job for him, noting that all they need is some water to clear them of the deed... 

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4. he kills macduff's family because the witches tell him that macduff most likely will cause his downfall.... i think his decision to kill macduff's family as well as his best friend banquo shows that he is ruthless and willing to do anything, even kill innocents in order to hold on to his kingship. also the more evil he does the more isolated he becomes, as he loses allies to suspicion, (nobles, macduff, malcolm), madness (lady macbeth) and murder (banquo), so he keeps killing because he basically realizes that he cannot turn back and therefore must keep on the evil path he has chosen for himself... 

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