1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
3241004551 [841]
1 year ago
14

1) list the mistakes that john (the help desk representative) made during the call 2) using the information provided in chapters

1 and 2, describe at least three steps you would recommend to avoid an incident like this. (if you copy anything from the book be sure to use quotation marks.) 3) what communication skills (of the 4 talked about in the course work audio) did you use for this assignment?
English
1 answer:
kumpel [21]1 year ago
7 0

Some of the common mistakes a help desk representative makes during calls are:

  • Being On Hold Too Long. ...
  • Demonstrating Poor Emotional Intelligence. ...
  • Only Using One Communication Channel. ...
  • Missing Any of the Seven Elements of a Good Customer Interaction.
  • Not Using Automation. ...
  • Lack of Personalization. ...

<h3>Who is a Call Rep?</h3>

This refers to the person that is in charge of calls that is directed to a company as he answers questions and queries from customers.

Some of the common mistakes a help desk representative makes during calls are given above.

Hence, we can see that your question is incomplete, so I gave you a general overview to help you get a better understanding of the concept.

Read more about help desk representative here:

brainly.com/question/14510290

#SPJ1

You might be interested in
Ready any book. describe an interesting or important character in your book . write 5sentences
Svetlanka [38]

Answer: One of my favorite book series since middle school was called "The mortal instruments" One of the protagonists and main character goes by the name Clarissa Adele Fairchild  also called Clary fray. She, as she is supposed to, caught my attention but not from the first page, after going deeper into the series i started to notice the internal as well as external struggle she faced i won't go into detail of the book since i'm sure those who are reading this are already bored, however i will say she has a strong will and a sharp mind. I'm sure someone is familiar with what i'm saying, due to the book series becoming a hit show. But, the books are just as dramatic, very imaginative, and will make any reader flipping pages instantly.

Explanation:

3 0
2 years ago
Which of the following choices describe connotations of the word bold?
Minchanka [31]
I cant tell you which one because you haven't gave me any options to pick from. give me the options and I will be more than happy to help.
7 0
3 years ago
How does the structure of the section "Population
Nitella [24]

Answer:B

Explanation: Research has been done, honeybees are endangered and if they go away then people are going to have problems, especially with agriculture. And the population of the honeybees are going down so we're gonna have a problem

7 0
3 years ago
Another name for informative reading is
Bumek [7]
Answer is Non-Fiction
8 0
3 years ago
Read 2 more answers
Dad
miv72 [106K]
Noun
Bcz these are things
8 0
3 years ago
Other questions:
  • 1) Select the correct answer from each drop-down menu. Because Whitney felt she had only a (nomadic, brooding, tenuous, enmity)
    10·2 answers
  • Which revision of this sentence uses an absolute phrase?
    10·2 answers
  • Read this excerpt from White Fang
    7·2 answers
  • Do you merely watch your life go why? or do you write the script and make your life beautiful. who are you among these three peo
    11·1 answer
  • Which document would you read if you wanted to learn about colonists' religious views?
    6·1 answer
  • What positive quality does Macbeth show at the conclusion of Act V of The Tragedy of Macbeth by William Shakespeare?
    12·1 answer
  • How they should try to lead a healthy lifestyle??
    6·1 answer
  • "The Cold Equations" is not an example of (5 points)
    12·1 answer
  • I need help ASAP thankyou!!
    9·1 answer
  • Determine if the verbs used in the following sentences are transitive, intransitive or ditransitive
    8·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!