1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
3241004551 [841]
2 years ago
14

1) list the mistakes that john (the help desk representative) made during the call 2) using the information provided in chapters

1 and 2, describe at least three steps you would recommend to avoid an incident like this. (if you copy anything from the book be sure to use quotation marks.) 3) what communication skills (of the 4 talked about in the course work audio) did you use for this assignment?
English
1 answer:
kumpel [21]2 years ago
7 0

Some of the common mistakes a help desk representative makes during calls are:

  • Being On Hold Too Long. ...
  • Demonstrating Poor Emotional Intelligence. ...
  • Only Using One Communication Channel. ...
  • Missing Any of the Seven Elements of a Good Customer Interaction.
  • Not Using Automation. ...
  • Lack of Personalization. ...

<h3>Who is a Call Rep?</h3>

This refers to the person that is in charge of calls that is directed to a company as he answers questions and queries from customers.

Some of the common mistakes a help desk representative makes during calls are given above.

Hence, we can see that your question is incomplete, so I gave you a general overview to help you get a better understanding of the concept.

Read more about help desk representative here:

brainly.com/question/14510290

#SPJ1

You might be interested in
What symbols does Tolstoy use in chapters 9–12 of The Death of Ivan Ilyich to express Ivan Ilyich’s condition? Fill in the table
anygoal [31]

The executioner (symbol)  He struggled as a man condemned to death struggles in the hands of the executioner, knowing that he cannot save himself. (Excerpt) The executioner symbolizes death. Ivan Ilyich realizes that he cannot escape death. (significance)


the black hole (symbol) He felt that his agony was due to his being thrust into that black hole and still more to his not being able to get right into it.(excerpt) The black hole symbolizes Ivan Ilyich’s refusal to accept death. It also symbolizes his denial that his life has lacked meaning or purpose. This denial prolongs and worsens his misery. (significance)


the light (symbol) Suddenly some force struck him in the chest and side, making it still harder to breathe, and he fell through the hole and there at the bottom was a light…  At that very moment Ivan Ilyich fell through and caught sight of the light, and it was revealed to him that though his life had not been what it should have been, this could still be rectified…   In place of death there was light.(excerpt) The light symbolizes Ivan Ilyich’s moving from the darkness and ignorance in his life into the final stage of understanding and acceptance of his condition. This acceptance helps him conquer his fear of death. (significance)


4 0
3 years ago
Read 2 more answers
2- look at the image
gayaneshka [121]

B, to generate an idea.

8 0
3 years ago
Read 2 more answers
Wich of these playwrights is considerate one greatest Greek writers of comic drama?
GenaCL600 [577]

Answer: d. Aristophanes

Explanation:

Of the options given, the playwright that is considered to be one of the greatest Greek writers of comic drama is Aristophanes.

It should be noted that the other options that is, Plautus, Terence and Seneca were Romans and not Greeks. Even though Plautus and Terence were comedy writers, they weren't Greek while Senica was a tragedy writer.

3 0
3 years ago
PLEASE HELP ME!!!!! Read these lines from "Come Up from the Fields Father" by Walt Whitman:
lina2011 [118]

I feel that C. is definitely one of the answers. D. might also be an answer.

4 0
3 years ago
Read 2 more answers
I need help I don't understand
Ganezh [65]
After each argument (A), respond to it either by supporting what it said or going against it by giving a reason why homework is good. 
8 0
3 years ago
Other questions:
  • Read the chart carefully, then answer the question located beneath.
    15·1 answer
  • Five careers classified under scarce skills?
    14·2 answers
  • Who has done this and can help me?!? ITS DUE SOON PLEASE HELPP!!
    8·1 answer
  • Read the poems. A haiku by Buson and an excerpt from "Frost at Midnight" by Samuel Taylor Coleridge. Which statement best descri
    5·2 answers
  • Is the underlined clause independent or subordinate? Alyssa visited the neighborhood pool so that she could swim laps and relax
    15·2 answers
  • Which character is established as a parallel character to Okonkwo? Mr. Smith Okeke Ogbuefi Enoch
    13·2 answers
  • A person has a _______ experience when he reads or hears something another person has experienced.
    14·1 answer
  • Choose all run-on sentences. Check all that apply.
    9·2 answers
  • Hello guys its English!... Can you please help me write a short essay? its called quick write... also.... ST*PID ANSWERS WILL BE
    5·1 answer
  • Explain why journalism is important.
    10·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!