I believe it was the Nurse.
Answer:
There are three main factors in helping one see things through another's Point of View. They are Compassion, Understanding and Past Experience.
Explanation:
Compassion is a great factor because it is vital to understand the feelings of the person as he went through the event. If another's loved one has passed away, one should imagine that his own loved one has passed away, and the feeling would be the same.
Understanding is another factor. It is vital to understand the situation and facts fully before being able to put oneself into another's shoes.
Finally, Past Experience is an important factor as well. For example, if one was born without knowing who his parents were, he could not understand the feeling of losing a parent. As such, he is unable to understand the feeling when another loses his parents.
