Question

Ryan has written some kpis to help his fitness centres achieve the business goal of "improving overall client satisfaction". Review these four kpis. Which do you think fit the criteria of being specific, measurable, attainable, relevant and time-bound?.

Answer 1

The requirements that can be met are as follows :-

"A score of 85% or above on the question in the yearly survey Would you refer a friend to this gym"?

"Ensure that 90% of new gym members schedule an introductory session during the first two weeks of their membership".

Thus option third and fourth are correct.

What is KPIs?

A performance indicator, often known as a key performance indicator, is a sort of performance metric. KPIs assess the success of a business or a specific activity in which it participates.

Specific, quantifiable, realistic, relevant, and time-bound requirements can be fulfilled by "A score of 85% or higher on the yearly survey question Would you recommend this gym to a friend? "? "Make sure that 90% of new workout members book an initial session within the first 2 weeks of joining."

Therefore, it can be concluded that  option third and fourth are correct.

Learn more about KPIs here:

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Your question is incomplete, but most probably the full question was….

List of options:-

1. Ensure 80% of clients use the gym’s online system to book personal training appointments
2. Increase how much money customers spend in the gym’s juice bar
3. A score of 85% or more in the annual survey for the question ‘Would you recommend this gym to a friend?’
4. Ensure 90% of new gym members book an induction session within the first two weeks of joining