Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
I need the options to help you out, thanks. :)
Answer:
A. When an object is in a specific position on a frame
Explanation:
In the testing phase of a new game, the errors of the programming process are corrected and the gameplay is improved as the game is tested. The objective of correcting serious defects and improving fundamental characteristics not contemplated in the design document, detecting minor failures and profiling the user experience.
I don't know if this is on your list, but I know for a fact that the Nintendo 64 system (or N64) has a 64-bit architecture.
