The policies, people, and decision rules that affect the culture and operation of the business are considered Infrastructural elements
Infrastructure
Infrastructure is the collection of facilities and systems that serve a country, city, or other geographic area, and includes the services and facilities required for the economy, households, and businesses to function. Public and private physical structures include, but are not limited to, roads, railroads, bridges, tunnels, water supplies, sewage systems, electrical grids, and telecommunications (including Internet connectivity and broadband access). Infrastructure is typically understood to be "the physical elements of interconnected systems that deliver commodities and services necessary to enable, sustain, or improve society's living conditions" and the environment.
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