Answer:
customer group
Explanation:
Customer departmentalization is where the organization’s activities are ready to respond to and interact with specific customers or customer groups.
This organizational form is used when great emphasis is placed on effectively serving different customer types.
If Southeastern Bank organizes its loan operation based on customers group, this will allow Southeastern Bank to better serve borrowers with different needs by offering customized loan arrangements according to the customers preferences.
<u>Advantages of customer departmentalization
</u>
- Encourages concentration on customer needs.
- Gives customers feeling that they have an understanding supplier (banker).
- Develops expertness in the customer area.
Answer:
No
Explanation:
Customer service has a great impact on every business, every company must train it's staff on how to listen to customers and attend to their needs in a polite and professional manner.
A great customer service will keep customers happy and satisfied, this will in turn make them want to come back to do more business. A satisfied customer will go extra length to recommend others to the company but unsatisfied customer that feels that his needs weren't addressed properly or his request wasn't attended to, such customer will not likely but from the company and also bad mouth the company to others and this will leave a great impact on the company growth.
In summary, no company in a specific industry would survive or get by without having customer service as this is part of what makes a company grow.
Answer:
falling unemployment and rising inflation.
Explanation:
Stagflation means that both the inflation and unemployment rate are rising. Before the 1970s, classical economists stated that an inverse relationship existed between the inflation rate and the unemployment rate. This means that when the inflation rate was increasing, the unemployment rate should be decreasing. But reality does not follow theoretical rules.
Answer:
d. Both Ted and Kate are entitled to the dividend.
Explanation:
There are 3 important dates when a corporation declares a dividend:
- The declaration date: in this case June 20th. It is the date when the corporation declares that it will pay a certain cash dividend.
- The date of record: the date of record is one day after the ex-dividend date, which means that the stockholders that the stock until the ex-dividend date will be entitled to receive the dividend. The stockholders that purchase the stock on the record date or any date after the ex-dividend date, will not be entitled to receive the dividend. In this case, the ex-dividend date was July 11th, and both Ted and Kate purchased the stocks before that date.
- The date of payment: the actual date when the dividends are distributed, in this case, August 1st.
TRUE. Participation occurs when employees have a voice in decisions about their own work.
