Answer:
Inconsistent.
Explanation:
Services can be inconsistent because the real people who provide them may vary in their abilities and motivations, or even their moods, resulting in differences in perceived quality.
In Business and customer relationship management, the consistency of a service is solely dependent on the individual saddled with the responsibility of providing the service.
<em>For instance, if Staff X isn't happy about something or is depressed, the staff is most likely to act lukewarm or annoying towards the service takers, therefore making the service inconsistent in comparison with other staffs and days. </em>
Answer:
well it depends on her experience,but she would be put in Business Management.
Answer:
b. cost of capacity
Explanation:
A waiting line system can be defined as the number of customers (people) or items (products) that are waiting to receive a service or cleared for the service taken i.e to successfully complete a transaction.
Hence, the parameters of a waiting line system include all of the following;
a. Service time: this is simply the total time it takes to complete a transaction process successfully.
b. Queue discipline: it is uses rules such as first-in first-out.
c. Arrival rates: the time each customer arrives for the service.
Answer:
Direct labor time (efficiency) variance= $2,080 unfavorable
Explanation:
Giving the following information:
Standard= 3 hours of direct labor per unit
The standard labor cost is $13 per hour.
During August, Hassock produced 9,000 units and used 27,160 hours
<u>To calculate the direct labor efficiency variance, we need to use the following formula:</u>
Direct labor time (efficiency) variance= (Standard Quantity - Actual Quantity)*standard rate
Direct labor time (efficiency) variance= (3*9,000 - 27,160)*13
Direct labor time (efficiency) variance= $2,080 unfavorable
Answer:
Years to maturity Price of Bond C Price of Bond Z
4 $1,084.42 $711.03
3 $1,065.93 $774.31
2 $1,045.80 $843.23
1 $1,023.88 $918.27
Explanation:
Note: See the attached excel for the calculations of the prices of Bond C and Bond Z.
The price of each bond of the bond can be calculated using the following excel function:
Bond price = -PV(rate, NPER, PMT, FV) ........... (1)
Where;
rate = Yield to maturity of each of the bonds
NPER = Years to maturity
PMT = Payment = Coupon rate * Face value
FV = Face value
Substituting all the relevant values into equation (1) for each of the Years to Maturity and inputting them into relevant cells in the attached excel sheet, we have:
Years to maturity Price of Bond C Price of Bond Z
4 $1,084.42 $711.03
3 $1,065.93 $774.31
2 $1,045.80 $843.23
1 $1,023.88 $918.27
