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NemiM [27]
1 year ago
11

what two actions should a call center technician avoid when dealing with an angry customer? (choose two.)

Business
1 answer:
sergejj [24]1 year ago
7 0

Two actions should a call centre technician avoid when dealing with an angry customer are spending time explaining what caused the problem and putting the customer on hold or transferring the call.

What is the importance of call centre team organisation?

The call centre team structure clearly defines roles, enabling customer service agents to handle an issue promptly or escalate it as necessary. This may reduce the mean time to resolution, a crucial indicator of how well customers is being served.

What aspect of a call centre is most crucial?

Talents in communication (including active listening). In a call centre, excellent communication is crucial. The verbal capacity to clearly, simply, and efficiently convey complicated subjects is referred to as effective communication.

To know more about call centre, click here- brainly.com/question/25974538

#SPJ4

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g You deposit $1,900 in your savings account that pays an annual interest rate of 3.25%. If the inflation rate is 1.09%, by how
gayaneshka [121]

Answer:

Real purchasing power increase= 2.16%

Explanation:

Giving the following information:

You deposit $1,900 in your savings account that pays an annual interest rate of 3.25%. The inflation rate is 1.09%.

In this example, we have two different and opposite effects. The interest rate increases your purchasing power. If the inflation rate is 0, the purchasing power will increase (in one year) 3.25%.

The inflation rate decreases the purchasing power of nominal income.

Real purchasing power increase= annual interest rate - inflation rate

Real purchasing power increase= 3.25 - 1.09= 2.16%

6 0
4 years ago
Requirement
Kipish [7]
The best early career choice for the senior interested in ultimately becoming a certified fraud examiner is to start working as an internal auditor. The work profile of an internal auditor complements the responsibilities performed by a certified fraud examiner. Since an internal auditor is someone who has the opportunity to work in all areas of the business. There is practical exposure in compliance, operational, and financial auditing.
7 0
3 years ago
When a subsidiary is acquired sometime after the first day of the fiscal year, which of the following statements is true? A) Inc
Kamila [148]

Answer:

B) Income from subsidiary is recognized from date of acquisition to year-end.

Explanation:

When an individual or a company purchase another business, they are responsible for all the gains and losses generated by that business starting from the exact moment that the sales transaction has been completed. E.g. if I buy a business on January 20, at 10 AM, I am completely responsible for the things that happen in the company after 10 AM.

4 0
3 years ago
A large U.S.-based mechanical engineering firm, wants to enter the global market. Upon careful analysis of the market, they will
ozzi

Answer:Is big business that is very competitive today,and is expected to be more important and more competitive in the future.

Explanation: The Global or international market is a multifaceted,with several players and many opportunities, competitions taking place in the world. In the years to the business will become more important and competitive as new entrance from major multinational organizations. For it to survive the management has to put in place COST SAVING APPROACHES, COMPETITIVE PRICING AND ADOPT STRATEGIC PLANNING, SUPERIOR QUALITY PRODUCT,TIMELY EXECUTION OF WORK, GOOD CUSTOMER SERVICE etc are the possible actions to ensure it COMPETES FAVORABLE in the Global business.

8 0
3 years ago
Lupe is a student who wants to open a bank account. Which type of bank is most likely the best option for her needs?
kati45 [8]

I believe the answer is: A. a retail bank


Retail bank is the type of bank that focus on serving personal customers for their daily needs.


- Saving and loans usually serve the customers who want to obtain loan to fund their business.

- Commercial bank usually used by someone who are guidance to manage their finance

- Investment bank facilitates the purchase of various investment products (such as stocks and bonds)

6 0
4 years ago
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