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NemiM [27]
1 year ago
11

what two actions should a call center technician avoid when dealing with an angry customer? (choose two.)

Business
1 answer:
sergejj [24]1 year ago
7 0

Two actions should a call centre technician avoid when dealing with an angry customer are spending time explaining what caused the problem and putting the customer on hold or transferring the call.

What is the importance of call centre team organisation?

The call centre team structure clearly defines roles, enabling customer service agents to handle an issue promptly or escalate it as necessary. This may reduce the mean time to resolution, a crucial indicator of how well customers is being served.

What aspect of a call centre is most crucial?

Talents in communication (including active listening). In a call centre, excellent communication is crucial. The verbal capacity to clearly, simply, and efficiently convey complicated subjects is referred to as effective communication.

To know more about call centre, click here- brainly.com/question/25974538

#SPJ4

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U.S. employees work harder now than ever before, and almost 75 percent report regularly experiencing job-related stress symptoms
Nana76 [90]

Answer:

1. Cedrick tends to worry about things in his life, regardless of what’s going on in his job or whether he is facing anything objectively stressful.

d. Worklife balance

2. Chien-Shiung has to miss his daughter’s softball game because he is committed to a work meeting.

d. Worklife balance

3. Lourdes works as a barista at a very busy campus Starbucks location.

 c. Individual role demands

4. Danilo feels anxiety every morning on his commute to work thinking about the fact that he will be spending the next 8 hours with his coworkers who are neither kind nor helpful to one another.

a. Demands created by individual differences

5. Ang manages the front desk at a New York City hotel and has to pretend that he is happy and cheerful all day long, even when customers are rude to him or his employees.

c. Individual role demands

6. Norman works a full-time 8 to 5 job but also does consulting work on the side. He is stressed trying to decide whether he should take two days off from his full-time job, thus putting himself behind on tasks, in order to take advantage of a lucrative consulting opportunity.

b. Individual task demands

7. Teri’s direct supervisor often ignores subordinates’ concerns, manipulates others to get ahead, and engages in unethical behavior.

a. Demands created by individual differences

8. Violeta’s office feels overly stimulating to her. There are too many people crammed into the space, the overhead fluorescent lighting causes her daily headaches, and there are no walls to provide any quiet or privacy for employees.

e. group demands

9. Ahmed’s company expects its employees to be available 24 hours a day. Last week he spent the weekend hiking with friends but was on his phone responding to emails half the time. He knew that if he ignored the emails his boss would reprimand him on Monday.

 f. Organizational demands

10. Farrah is always on the go. She keeps a to-do list for everything, speed walks between meetings, and often feels impatient.

b. Individual task demands

11. Devisha’s manager tends to assign projects without giving much explanation for how employees’ performance will be evaluated. Devisha is experiencing work stress because she has no idea whether she is performing well or not and won’t be sure until her annual evaluation.

b. Individual task demands

12. Philip and his spouse just adopted a baby. Philip is taking a month of paternity leave, and because of this he knows he will likely miss out on being assigned to a project that he was looking forward to working on.

d. Worklife balance

Explanation:

a. Demands created by individual differences: These differences arise by virtue of the fact that humans have different personalities and behaviors that might make us clash with them or misunderstand them.

b. Individual task demands: These problems arise when employees are unsure of the changes that might occur in the jobs given them to accomplish.

c. Individual role demands: These stress issues occur by virtue of the position the employee holds.

d. Worklife balance: This occurs when individuals try to balance life both at home and at work.

e. Group demands: Are stress-related issues that arise due to an employee having to work with others.

f. Organizational demands: Are the stress that arises because of the demands imposed by the company an employee works with.

3 0
3 years ago
What is the main advantage of an electronic database
SOVA2 [1]
Advantages<span> of EDP. </span>Electronic<span> Data Processing (EDP) is the digital management of </span>databases<span>, typically stored on a shared server and allow simultaneous access to all parties. There are several distinct </span>advantages<span> to employing EDP: Speed</span>
6 0
4 years ago
Now that each account has been classified, assign account numbers to each account. You must assign account numbers so that accou
olchik [2.2K]

Answer:

Assets

Account _________________ Account Number

Cash ________________________110

Accounts Receivable - A.Karn _____120

Accounts Receivable - J.Chin _____ 130

Supplies _____________________ 140

Prepaid Insurance______________ 150

Liabilities

Account _________________ Account Number

Accounts Payable - River Company _210

Accounts Payable - Sharma Supply _220

Capital

Account _________________ Account Number

Kajal Chauhan, Capital ___________310

Kajal Chauhan, Drawing __________320

Income

Account _________________ Account Number

Sales ________________________ 410

Expenses

Account _________________ Account Number

Advertising Expense _____________510

Charitable Expense ______________520

Insurance Expense ______________ 530

Postage Expense _______________ 540

Rent Expense __________________ 550

Explanation:

The first digit of the account number of Asset will start with 1. It means 1 represents the Assets section.

The first digit of the account number of Liabilities will start with 2. It means 2 represents the Liabilities section.

The first digit of the account number of Capital will start with 3. It means 3 represents the Capital section.

The first digit of the account number of Income will start with 4. It means 4 represents the Income section.

The first digit of the account number of Expenses will start with 5. It means 5 represents the Expenses section.

The second digit of each account number specific account. e.g in Asset the Account number 120 is for Accounts Receivable - A.Karn. The second digit 2 represents the account receivable of A.Karn.

Note:

The complete question is attached, please review

4 0
3 years ago
An office building is which type of resource?
erastova [34]

Answer:capital resource

Explanation:

4 0
4 years ago
Read 2 more answers
Under the Sherman Anti-trust Act an individual may be fined up to $_____________ and a corporation may be fined up to $_________
9966 [12]

1 million and 200 million 1 million

What is Anti-trust Act?

As a "complete charter of economic liberty intended to preserve open and unrestricted competition as the rule of commerce," Congress established the first antitrust law, the Sherman Act, in 1890. The Clayton Act and the Federal Trade Commission Act, which established the FTC, were two more antitrust legislation passed by Congress in 1914. These are the three main federal antitrust statutes that are still in force today, with minor modifications.

The antitrust laws generally forbid mergers and commercial practices that are illegal, leaving it up to the courts to determine which ones are on the basis of the specific facts of each case. Throughout history, from the era of horse-drawn carriages to the modern digital era, courts have applied antitrust rules to evolving marketplaces.

Learn more about Anti-trust Act with the help of given link:-

brainly.com/question/13800256

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7 0
2 years ago
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