1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
NemiM [27]
1 year ago
11

what two actions should a call center technician avoid when dealing with an angry customer? (choose two.)

Business
1 answer:
sergejj [24]1 year ago
7 0

Two actions should a call centre technician avoid when dealing with an angry customer are spending time explaining what caused the problem and putting the customer on hold or transferring the call.

What is the importance of call centre team organisation?

The call centre team structure clearly defines roles, enabling customer service agents to handle an issue promptly or escalate it as necessary. This may reduce the mean time to resolution, a crucial indicator of how well customers is being served.

What aspect of a call centre is most crucial?

Talents in communication (including active listening). In a call centre, excellent communication is crucial. The verbal capacity to clearly, simply, and efficiently convey complicated subjects is referred to as effective communication.

To know more about call centre, click here- brainly.com/question/25974538

#SPJ4

You might be interested in
What are brokerage firms? 2. what are depository and nondepository financial institutions? how do they differ? 3. what are credi
pogonyaev
1:  Brokerage firms:  a type of non-depository financial institution that manages and facilitates the purchase of bonds, stocks, and other types of investments. 
2.  Depository and non-depository financial institutions:  Depository tends to be things such as banks and non-depository are life insurance companies; differences between both is that non-depository are not insured by FDIC.
3.  Credit Unions:  non-profit, member owned institutions and another type of depository institution.
4.  Demand deposit accounts:  accounts that individuals and business can use to pay their bills.
5.  Bonds:  investments that promise to pay a certain amount of interest on the principle amount after a given time.
Critical Thinking.  1.  What are some considerations in choosing a financial institution? Which one do you think would be the most important consideration for you in choosing a financial institution? --When a choosing financial institutions, you want to consider location of the institution and the availability of services in your area.  Important factors in choosing for the location and services provided; convenience and how often you go.

2. What are the pros and cons of U.S. savings bonds? --Saving Bonds offer a secure investment; does not cost you state or local tax.  The con would be figuring when to cash them in or the maturity of the bond can be confusing.

3. What are some of the problems that individuals might face if they use one of the "problematic" financial institutions?-- If something happens that results in the person going to the institution for help; institution can charge a high interest or the loan could be short.  This can result to the person being in debt or have a mark on their financial record for late payments.

4. What are some of the consumer protections available? What can individuals do to protect themselves? --Many accounts in the United States have FDIC insurance that covers $100,000 of the money in the indiviudal's account.  The government has set regulations that can and can't be practiced with consumers; such as regulations required for banks to disclose all aspects of the agreements with their clients.

5. What are some of the advantages and disadvantages of choosing a federally-insured account?--Advantage:  federally insured for up to $100,000.--Disadvantage:  interest at which account pays is well below the inflation rate


5 0
3 years ago
For the lessee to account for a lease as a finance lease, the lease must meet: Multiple Choice Any two of the criteria specified
maxonik [38]

Answer:

The correct answer is Any one of the five criteria specified by GAAP regarding accounting for leases.

Explanation:

According to the information in FAS 13, criteria for accounting for financial and operating leases must be followed, such that the asset must be recognized all the risks according to the property, considering the times of the lease and in other cases the future purchase options the which must be reasonably recorded. If these criteria are not met it should be classified as an operating lease.

5 0
3 years ago
i have a friend i think of as my brother and i changed the emoji on messenger to the teddy bear emoji and his nickname to 'My Te
olga2289 [7]

Answer:

oh wow that's nice I think... XDD

5 0
3 years ago
Read 2 more answers
Polar bears in captivity exhibit obsessive patterns of behavior such as pacing back and forth on the same spot, swinging their h
kherson [118]

Answer:

c. Stressed polar bears exhibit obsessive patterns of behavior.

Explanation:

  • If a polar bear is bred in captivity they show an obsessive pattern of behavior.
  • Such as the passing of the back and forths on the same spot and swimming on their heads from side to side.
  • And also use their paws to repeatedly strike their heads as a sign of stress. This shows that they don't do well in captivity.
5 0
3 years ago
Are budgets part of the performance measurement system or the performance reward system? a. Part of neither the performance meas
Helga [31]

Answer:

b. Part of both the performance measurement system and the performance reward system

Explanation:

Both are linked according to the objectives and golas.

Performance measure is a quantifiable expression of the amount, cost, or  result of activities that indicate how much, how well, and at what level, products or services are  provided to customers during a given time period.

Performance and reward strategies are driven by the concept that employees are not inherently born with the desire to come to work and put in their maximum effort every day for no reason at all. ... An effective performance and reward strategy aligns with organizational goals and objectives

7 0
3 years ago
Other questions:
  • 1. A country’s national saving is 20% of its national income and it needs $4 worth of capital for producing $1 worth of goods an
    8·1 answer
  • s a finance manager at Outdoor Adventure Sporting Goods, Roman worries about the firm's borrowing requirements for the upcoming
    5·1 answer
  • If a company would still have a cash flow item even if they rejected potential new Project A, should this particular cash flow i
    12·1 answer
  • Carla is preparing a speech. How will creating an outline most help her speech?
    11·1 answer
  • The benefit that government receives from a tax is measured by
    7·1 answer
  • At the beginning of 2021, Angel Corporation began offering a two-year warranty on its products. The warranty program was expecte
    5·1 answer
  • What is journal entry for purchase goods from ram on cash rs 4000​
    6·1 answer
  • Integrity Accounting Firm provides various financial services to organizations. Integrity has decided to price its jobs at the t
    5·1 answer
  • g Bob is a wheat farmer, but also likes to give fiddle lessons. One spring day, Bob faces a choice: spend ten hours planting whe
    13·1 answer
  • Using the data below, determine the ending inventory amount assuming the weighted average method under a periodic inventory syst
    5·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!