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Svetllana [295]
3 years ago
11

Customer service research shows that ____ of customers defect from a company because they were treated with an attitude of indif

ference.
Business
1 answer:
dimaraw [331]3 years ago
6 0
<span>68% of customers defect from a company because they were treated with an attitude of indifference. Empathy from customer service associates plays a critical role with retaining customers.</span>
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Now suppose this project has an investment timing option, because it can be delayed for a year. The cost will still be $70 milli
padilas [110]

Explanation:

Qualitative analysis;

The given case belongs to real options in finance terms where the project offers tangible assets in comparison to financial instruments.

The project is of real option. The value of any real option would be more when:

  • the project under consideration is very risky
  • With respect to timing option value, there is time to change the decisions

Having said that, since project is risky and investment can be made later, hence it would be more feasible to wait and observe

5 0
3 years ago
Read 2 more answers
Joe's Hardware is adding a new product line that will require an investment of $ 1 comma 540 comma 000. Managers estimate that t
andrew-mc [135]

Answer:

ARR=15.82%

Explanation:

Joe's Hardware

Cash flow 1,540,000

Average Cash flow =305,000+265,000+(6×230,000)/8

Average Cash flow =305,000+265,000+1,380,000/8

=1,950,000/8

=243,750

ARR= Average Annual Operating Income/ Initial investment

=243,750/1,540,000

ARR=15.82%

6 0
3 years ago
Which of the following is a good rule for avoiding unethical behavior?
scoundrel [369]

Answer:

b. If it feels wrong, don’t do it

Explanation:

Ethics is about doing what is morally right. This may vary from one person to another as what may be right to one may be wrong to another based on culture and other influential factors.

A good rule for avoiding unethical behavior would therefore be " If it feels wrong, don’t do it"

The right option is b.

6 0
3 years ago
Which of the following statements regarding fraud on behalf of an organization is true? a. ​This type of fraud includes inflatin
valentina_108 [34]

Answer:d. ​This type of fraud benefits top executives as it generally increases stock price.

Explanation:Fraud can be defined as a deliberate misrepresentation to gain an advantage over another party. Fraud comes in many different forms, including fraud in financial statements, the misappropriation of assets (theft) and subsequent cover-up, and disclosure fraud.

Fraud involves the false representation of facts, whether by intentionally withholding important information or providing false statements to another party for the specific purpose of gaining something that may not have been provided without the deception.

company committing fraud is taking advantage of information asymmetry; specifically, that the resource cost of reviewing and verifying that information can be significant enough to create a disincentive to fully invest in fraud prevention.

6 0
3 years ago
Read 2 more answers
If the stock market declines persistently, what would you conclude is happening to the economy?
fiasKO [112]

Answer:

Bad things.

Explanation:

People with shares will see a fall with their wealth, and if people are losing money on their shares, then they will be more hesitant to spend money; which can result in a fall in customer spending.

3 0
3 years ago
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