Outrigger Hotels and Resorts is currently diversifying geographically and by product. The company expands its operations around the Pacific Ocean and diversifies its product portfolio by adding condominiums, resorts, and OHANA hotels.
<h3>What is Outrigger Hotels and Resorts’ strategic position?</h3>
Their strategic position is to provide a leisure experience for guests who have come to our hotel to enjoy their vacation.
The firm's CSF include strengthening electronic relationships with distributors, improving trademark hospitality and customer service, better managing inventory yield, and better integrating its international properties, all of which are critical stepping stones to the firm's continued success.
It reduces Outrigger's human costs by automating many of the human jobs; increases revenue due to the large number of online reservation guests; and improves work efficiency.
They collect data down to individual guest folios for analysis and send thank you letters to recurring guests to increase their loyalty to Outrigger.
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