Total Quality Management is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services.
What is total quality management and core ideas of Malcolm award ?
The three core values of total quality management are
- A focus on the customer
- Participation and teamwork
- Continuous improvement.
It focus on improving quality and, thus, delivering customer satisfaction.
Malcolm Baldrige National Quality Award criteria area as follows:
The criteria focuses on managing all components of an organization as a whole, cybersecurity risks, and understanding the role of risk management within a systems perspective of organizational performance management.
To know more about Quality from the given link
brainly.com/question/13979121
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