Question

Improvements in learning and growth and internal business process measures must ultimately have a positive influence on customer measures.
a. True
b. False

Answer 1

True, improvements in learning and growth and internal business process measures must ultimately have a positive influence on customer measures.

Internal performance measures are used to evaluate and screen the inner operation of an organization. Those are essentially measures of processes. For a production company, they might encompass measures together with equipment utilization, set up instances, work in development degrees, queues, and many others.

The Customer Scorecard is a view of your company's customer satisfaction, advertising and sales objectives, and overall performance. The scorecard's basis is an approaching tree that accommodates hierarchical nodes of strategy components.

Learning is a process of obtaining or changing expertise, understanding, behaviors, capabilities, and abilities. Growth: a process of increasing in length, scope, scale, capacity, or amount over time.

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