Answer:
D, balanced scorecard
Explanation:
A balanced scorecard is a management strategy in which managers are able to assess the amount of job done by employees under their area of control.
It also helps to see whatever complications or success that are as a result of the job done by the employees.
A balance scorecard involves the satisfaction of customers by how much time, quality of service, performance of service, among other things. Also, the balance scorecard is helps to focus on some other important roles that could affect customer satisfaction.
Cheers.
Answer:
Less, fall, toward
Explanation:
Refer to Exhibit 3-17. At a price of $20, the quantity demanded of good X is less than the quantity supplied of good X, and economists would use this information to predict that the price of good X would soon fall. This would push the price toward the equilibrium price.