Question

Read the scenario, A manager wants to hire a new technician for the help desk that typically assists clients with simple computer problems over the phone, and then answer the question that follows.
Who is the manager most likely to hire?

A) a visually oriented graphic designer with a strong attention to detail
B) a business oriented, team player with good financial skills
C) a tough-minded, computer programmer with advanced computer skills
D) a computer service oriented, problem solver with strong communication skills

Answer 1

The correct option is D.
The main reason for hiring the technician is to get someone who will be helping the clients to solve their computer problems. Since most of the clients  will probably know little about computer, the manager will need to hire someone who is ready to serve the clients [service oriented], someone who is a problem solver and someone who is great at communicating with different types of people.