Question

A customer at Jaquine, a French restaurant, complains to Brent, the owner, about a specialty dessert being unacceptable. Brent inspects the dessert and finds that the brie, a type of cheese, used in the dessert is overripe. Brent questions the new pastry chef, Mason, who acknowledges he should have substituted another type of cheese for the brie. Brent analyzes the situation and concludes that Mason should be put through additional training to avoid such mistakes in the future.
1. What type of analysis has Brent performed in this situation?
A. a needs assessment
B. a task analysis
C. a person analysis
D. a specialized skills assessment
E. an organization analysis

Answer 1

Answer:

B. a task analysis

Explanation:

A task analysis is a detailed analysis to define a set of steps that needed to be taken in order to reach a certain goal. In business , task analysis is conducted by observing the actions of the employees and form a measurement to ensure that the employees is making a desired improvement.

In the example above, Brent's goal is to ensure that Mason will never repeat his mistake in using bad ingredients ever again.

After he defined the goal, he analyze the situation and create a steps that needed to be taken to achieve the goal. That 'step' is putting Mason in an additional training