Question

"You are the manager of a small boutique. You have decided to apply the Big Five Model in order to understand your employees and their work habits because it is generally supported by an impressive body of research. You want to use the five dimensions of personality to match individuals with jobs to which they are well-suited. You know that your customers are demanding and sometimes difficult. So the salesperson should be able to withstand high levels of stress. Which personality dimension taps a person's ability to withstand stress? a.openness to experience b.extraversion c.emotional stability d.agreeableness e.conscientiousness"

Answer 1

Answer:

The answer is Option C: Emotional Stability.

Explanation:

If you are a manager of a small boutique and you want to know who can most tolerate the demanding and difficult customers, it is best to look for those who exhibit the personality traits of emotional stability.  Emotional stability refers to those people who are able to remain stable and who have a clam and balanced disposition. They are better able to handle the stress of dealing with difficult customers without getting angry or emotional themselves. The type of personality to avoid with difficult customers are those who are high in neuroticism because they have a tendency to react to negative emotions spontaneously and very easily.