Question

Many cell phone companies have similar offers and restrictions for changing numbers, adding numbers to a plan, getting a new phone, paying for minutes used beyond the allotted minutes, and so on. these similarities are due to which of the following processes?

Answer 1

Based on the scenarios, it will be very likely that the similarities are due to institutional isomorphism
In business, institutional isomorphism refer to a similarity of processes or structure of one organizations with the other because they've developed under the same constraints

hope this helps