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Lyrx [107]
3 years ago
15

Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a Silver service l

evel package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM. Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems?
Computers and Technology
1 answer:
inysia [295]3 years ago
4 0
This question depends on what the service level packages have to offer as an agreement. Does this question come with a list of what the service levels have to offer?
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EOCS can be fixed locations, temporary facilities, or virtual structures with staff participating remotely is a true statement.

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