Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a Silver service l

Question

3 years ago

15

Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a Silver service l

evel package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM. Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems?

Computers and Technology

1 answer:

inysia [295] · Answer 1 · 2022-05-26T18:14:17+03:00

inysia [295]3 years ago

4 0

This question depends on what the service level packages have to offer as an agreement. Does this question come with a list of what the service levels have to offer?