Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a Silver service l
evel package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM. Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems?
This question depends on what the service level packages have to offer as an agreement. Does this question come with a list of what the service levels have to offer?
