If I was a queen, I would like to be peaceful and patient with everyone. Although cliche, and may not work, being patient to those who need listening to usually works in situations.
The answer is Personification
What question should a reader ask to clarify what is happening in the story?
The answer is Who or what is the voice speaking to Alice?
By knowing who or what the other character is, it becomes clear why they are speaking to Alice and what their motivations are. The reader will then be able to understand the scenario and the events that are happening.