Question

What organizational changes might you recommend to the auto companies? the airline industry?

Answer 1

Both industries need to become more customer-focused. Though their focus on profits is understandable, the decline in profits will continue if consumers see that the product they are receiving is lackluster. People drive or take buses or trains more often than they fly because flying has become so inconvenient and expensive. People hold on to cars well past their expiration dates because cars are so expensive and car salesmen are too pushy.