Paying attention to what other person is saying is called empathetic listening. Empathy is different from sympathy, empathy means feeling as the other person feels.The basic principle for empathetic listening is<em> try to understand, before being understood.</em> For empathetic listening one should form a cognitive and emotional relation with the speaker, it can be done by repeating back to the person what they said or by asking how the person feels about the situation. .
