Question

In order for tqm to be successful, it is essential that most of the organization be _________.

Answer 1

There are several good answers to this question. I choose training and leadership support.

Training is absolutely necessary to understand the concepts of teamwork, using data to make decisions, understanding processes and variability, to name a few.

Leadership must be committed or there will not be any support. If your leader isn't on board, you will not be supported. You will start futile attempts that do not get implemented. This causes employees to become disenchanted and just do what they are told.

TQM doesn't get implemented very easily in a bureaucracy. All the concepts are supported by many documented success stories. But there is the "We are different, it won't work here" This denial create failure, not success.