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Maurinko [17]
2 years ago
8

ame the five types of customer-introduced variability and discuss options that let companies offer a high level of accommodation

at low cost or reduced variability without damaging the service experience. Provide your rationale and at least one source.
Business
1 answer:
Ahat [919]2 years ago
8 0

Answer: According to Jacobs, the five types of customer introduced variability are arrival variability, capability variability, effort variability, request variability, and subjective preference variability (2014).

These variabilities can be briefly described thus:

- Arrival Variability: All customers do not want the service at the same time or at times convenient for the company.

- Request Variability: Customer’s requirements can vary widely and a service provider needs to have a flexible operation system, which essentially means having more variety of equipment’s and employees with diverse skills.

- Capability Variability: Some customers perform tasks easily and others require hand-holding. Capability variability becomes important when customers are active participants in the production and delivery of a service.

- Effort Variability: When customers perform a role in a service delivery process, they differ in terms of the effort they put in performing the role.

- Subjective Preference Variability: Customers vary in their opinions about what it means to be treated well in a service environment. Companies treat customer-introduced variability in two ways (i) The company accommodates customer-introduced variability (ii) The company reduces customer-introduced variability.

Explanation: Similarly, companies can reduce customer-introduced variability without compromising service quality by creating complementary demand to smooth arrivals, and targeting customers on the basis of their requirements, capability, motivation and subjective preferences.

Companies can accommodate customer-introduced variability without raising its costs by hiring low cost labour, automating tasks and creating self-service.

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On November 10th, Easton Company sold the Y Company stock for $31 per share. On December 15th, Z Company paid dividends of $0.12
AysviL [449]

Answer:

Find attached complete part  of the question.

The unrealized gains is $3500

Explanation:

Y stock has been disposed and its gains or losses are now realized, and it is not applicable to our computation now.

Unrealized gains or losses is the difference between purchase price of a stock and its current market price

Stock X=($43-$40)*1500=$4500 gains

Stock Z=($21-$22)*1000=-$1000 losses

So unrealized gains overall =$4500-$1000

     unrealized gains =$3500

Note that the price of stock X  has risen to $43 from initial $40 while that of company  Z has fallen to$21 from the initial $22.

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3 0
3 years ago
What is an example of a positive incentive for consumers
Maru [420]
A positive incentive for consumers is a coupon clipped from a newspaper.
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7 0
3 years ago
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How does a red team versus blue team exercise help an organization
Ber [7]

Answer:

By practicing simulated cyber attacks. They help in improving the security and firewall of organization thereby enhancing their resistance to cyber infiltration.

Explanation:

Organizations may often intend to evaluate and their degree of vulnerability and test their security standard, hence, they employ the use of a simulated threat pattern whereby the red team act as a threat by using several infiltration techniques usually used by actual infiltrators, the blue team on the other hand acts to repel the advances of the red team by implementing security protocols and architecture capable of neutralizing the simulated attacks of the red team. This way organizations beef up their security in other to forestall actual potential attacks against capable of invading their information and digital systems.

8 0
2 years ago
Rico Petricelli Industries invests $960,000 in plant assets with an estimated 10-year service life and no salvage value. These a
Nesterboy [21]

The payback period for this Rico Petricelli Industries' investment is 6 years.

Data and Calculations:

Cost of investment in plant assets =$960,000

Estimated useful life = 10 years

Estimated salvage value = $0

Annual depreciation = $96,000 ($960,000/10)

Annual net income = $64,000

Annual cash net inflow = $160,000 ($64,000 + $96,000)

Payback period = 6 years ($960,000/$160,000)

Thus, to compute the payback period as 6 years, add the annual depreciation to the annual net income to obtain the annual cash net inflow.  Then divide the cash outlay ($960,000) by the product above.

Learn more: brainly.com/question/17109529

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2 years ago
Because of his job, joseph knows how to operate machinery, design plans, and has knowledge of geography and math. he is also col
Orlov [11]

Answer:

He is likely a meter reader

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