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Maurinko [17]
3 years ago
8

ame the five types of customer-introduced variability and discuss options that let companies offer a high level of accommodation

at low cost or reduced variability without damaging the service experience. Provide your rationale and at least one source.
Business
1 answer:
Ahat [919]3 years ago
8 0

Answer: According to Jacobs, the five types of customer introduced variability are arrival variability, capability variability, effort variability, request variability, and subjective preference variability (2014).

These variabilities can be briefly described thus:

- Arrival Variability: All customers do not want the service at the same time or at times convenient for the company.

- Request Variability: Customer’s requirements can vary widely and a service provider needs to have a flexible operation system, which essentially means having more variety of equipment’s and employees with diverse skills.

- Capability Variability: Some customers perform tasks easily and others require hand-holding. Capability variability becomes important when customers are active participants in the production and delivery of a service.

- Effort Variability: When customers perform a role in a service delivery process, they differ in terms of the effort they put in performing the role.

- Subjective Preference Variability: Customers vary in their opinions about what it means to be treated well in a service environment. Companies treat customer-introduced variability in two ways (i) The company accommodates customer-introduced variability (ii) The company reduces customer-introduced variability.

Explanation: Similarly, companies can reduce customer-introduced variability without compromising service quality by creating complementary demand to smooth arrivals, and targeting customers on the basis of their requirements, capability, motivation and subjective preferences.

Companies can accommodate customer-introduced variability without raising its costs by hiring low cost labour, automating tasks and creating self-service.

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Nexus Industries uses a standard costing system to apply manufacturing costs to its production process. In​ May, Nexus anticipat
Mama L [17]

Answer:

$33,700 (Favorable)

Explanation:

Note: Figures are not inputted. The missing figures have been figured out as below.

"<em>Nexus industries uses a standard costing system to apply manufacturing costs to its production process. In May nexus anticipated 2700 units with fixed manufacturing overhead costs allocated at $8.40 per direct labor hour with a standard of 2.5 direct labor hours per unit. In May, actual production was 3400 units and actual fixed manufacturing overhead cost were $23000.  What was nexus fixed manufacturing overhead volume variance in May</em>?"

Solution:

Budgeted fixed overhead costs = Units * Direct labor cost * Standard Direct Labor hours per unit

= 2,700 units * $8.40 * 2.5

= 2,700 units * 21

= $56,700

Fixed manufacturing overhead volume variance = Actual fixed overhead cost - Budgeted fixed manufacturing overhead costs

When Actual fixed overhead = $23,000 ,  Budgeted fixed overhead costs = $56,700

Fixed manufacturing overhead volume variance = $23,000 - $56,700

= $33,700 (Favorable) .

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8 0
2 years ago
Explain importance of office resources in points.​
xenn [34]

Answer:

A question is an utterance which typically functions as a request for information, which is expected to be provided in the form of an answer. Questions can thus be understood as a kind of illocutionary act in the field of pragmatics or as special kinds of propositions in frameworks of formal semantics such as alternative semantics or inquisitive semantics. Questions are often conflated with interrogatives, which are the grammatical forms typically used to achieve them. Rhetorical questions, for example, are interrogative in form but may not be considered true questions as they are not expected to be answered.

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