Question

Donna Paugh, a telecommunications manager, must be knowledgeable about computer operating systems, telephone networks, satellite communications, and electrical engineering. Her managerial skills can be BEST classified as _______.

Answer 1

Answer:

The answer is: Technical skills

Explanation:

Managers need to posses of develop all sorts of skills, although depending on their Business Unit, they might need some more than others. Managerial skills are usually divided into 3 categories:

1. Technical Skills : skills that provide the ability and knowledge to use a variety of techniques to achieve their objectives (i.e. operating machines and software, tools, equipment, product design, marketing, sales strategies, etc.).  
2. Conceptual Skills : skills that provide the ability and knowledge for abstract thinking and formulating ideas (i.e. diagnose problems, elaborate creative solutions, etc.)
3. Human or Interpersonal Skills : interpersonal skills related to the manager´s ability to interact, work or relate effectively with people.

In Donna´s case, she will probably need to use mostly technical skills since her job is very specific and technical (telecommunications, computer systems, electrical engineering, satellite communications, etc). She will also need to have or develop conceptual or interpersonal skills, but not as much as a marketing or HR manager.