Question

Select the most appropriate opening for a direct claim letter when the remedy is obvious. O Please send me a new Nintendo 3DS to replace my broken 3DS, which is still under full warranty. O My Nintendo 3DS screen went blank, and I can’t play games on it anymore. I would like to ask for a new one. O As you read this letter, please consider the fact that my Nintendo 3DS is still under full warranty. What should the body of the claim letter do? Check all that apply. O Avoid blame or accusation. O Include original pertinent documents. O Include a statement that clearly blames the person at fault. O Provide emotional arguments defending the claim. O Provide a clear alternative remedy if one exists.

Answer 1

Answer:

Include original pertinent documents.

Explanation:

My Nintendo 3DS screen went blank, and I can’t play games on it anymore. I would like to ask for a new one.  Please consider the fact that my Nintendo 3DS is still under full warranty.

Answer 2

Answer:

As you read this letter, please consider the fact that my Nintendo 3DS is still under full warranty.

Include original pertinent documents

Explanation:

When asking for a warranty to be effective you just have to communicate your problems and let the poeple know that you want to use the warranty and have a new device, in this case you would let them know in a calm and simple way that you wich to have your nintendo repaired or replaced because it is under full warranty, and you need to attach the proper original documents to prove that.