The author uses ethos (author credibility and trust in their credentials) by using the word "our" so often. This places the author in collaboration with the reader, showing that he believes that they are all one and working together to achieve a common purpose.
1,)The 9-1-1 operator receives and distributes information which goes toward the police officer or EMT. They will give a vivid description on the crime scene or emergency situation and report it to the right organization to handle it.
2.)The police officer keeps order and discipline in such as domestic disputes, harassment ETC. They will order in units if in dire need of backup with any hostile targets.
3.)The firefighter also receives information from the 9-1-1 operator on the location, status of the fire, survivors ETC.
4.) The paramedic receives information from the 9-1-1 operator and report to the scene to retrieve any injured patients and transport them to the hospital for emergency medical care
(The roles and duties of each operation consists of human and health services which caters to the civilians in their well-being and care. The operator receives and sends information from the ones who are in distress and reports to the EMT's to go and provide help for them. The Paramedic revives or sustain any blood-loss/ pain/ or disdain to keep the patient alive until they reach the hospital.)
There are many disadvantages of not having a good student preparation. For instance, they might develop a ''messy'' mindset over time because they are never fully prepared or involved. It is easier to pass a class if you are prepared and if you pay attention. However, the non prepared students will have more of a difficulty taking notes to gather information, therefore making them fail the class.
If Victor knows French then yes there is not conflict unless you count his crush as one, but if he doesn't know French then the conflict is still there because he still has to help Teresa on knowledge he doesn't know himself.